Hundreds of customer enquiries are received by us every day, so in order to provide easier access to information by our customers we have listed below some of the more common questions we receive. Of course, our Customer Services Department is always ready to help and can be reached at any time via e-mail. Here provides you with authentic electronics from original factory directly at unbeatable prices!We offer free shipping for you.Our web supports Visa & Master Card online secure payment.you will enjoy 30%-40% discount if you purchase now.
1. Pricing and Billing
Do I have to pay sales tax? You don't need to pay any tax for every product.
2. International Shipping
Do you ship to my country? Please create an account by clicking the "Log In" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries,unfortunately we cannot ship to your country at this time.
3. What is the return policy?
Please see our Return Policy for complete details regarding our return policy.
4. When will order ship and what are shipping charges?
We will ship your order shortly after we receive payment from you. And all our products are Free Shipping.
5. What are my payment choices?
We accept the Paypay and Credit Cards.
6. Has my order shipped?
Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
7. How do I track my order?
Click the "Order Tracking" link at the botton of our site to track your order.
8. My order never arrived
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your package tracking numbers, check with the EMS to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
9. Shipping and Returns: How do I Return a Product?
Unwashed, unworn, or defective merchandise may be returned within fourteen days from the date merchandise was received. Item(s) must be returned in condition received or merchandise will be returned to sender. All sales final on intimate/undergarment apparel and sale item(s). Refunds will be credited to original credit card only. Shipping is not refundable.Return shipping charges will only be refunded due to discrepancies and errors of Ed Hardy Shop Online. We only refund up to the price of "standard ground" shipping. Any questions you can contact customer service.
10. Buyer's Guide
How do I use a coupon? After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.
11. When will my order ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
The product you wish to return must be in a saleable condition in its original, undamaged packaging, and we will consider the overall condition of the product being returned when making a refund. This will usually reach that account within 7-10 days. Timings will, however, depend on the speed with which your credit/debit card company process the credit.
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